Job Description

The Client Services/Project Manager (Telephony, PBX) is the heart and soul behind the success of every project or program. They are closely involved in the daily tasks of every project. They coordinate projects with objectives and stakeholders, design and track detailed work plans, draft deliverables, manage teams, achieve milestones, and keep all involved communicated with along the entire journey. Other duties may be assigned.

Qualifications:

·3+ years project management experience required

·3+ years consulting experience required

·3 years’ experience in the field of Healthcare including at least 1 year project management / change management / process improvement

· Must have experience managing telephony projects in a healthcare environment.

o Contact center technologies (such as Talkdesk)

o PBX/UCC telephony experience (such as MS Teams Voice, Mitel, Avaya, Cisco CUCM, etc)

· Project Management Professional certification preferred (e.g., PMI Certified)

· Availability to travel up to 25% (depending on location of project)

· Experience with responding to, managing, and/or developing and leading Requests for Proposals (RFPs/RFIs).

· Leadership Skills: keep project resources motivated, resolve conflicts, and make hard decisions.

· Time Management: Individual will be working with other employees, clients, and management, often working on multiple projects simultaneously.

· Math and Budgeting: Client Service/Project Managers are expected to keep and maintain a budget on every project. Employee will need to be confident in using quantitative skills to make sure they know where the project’s money is going.

· Analytical Skills: Employee will need analytical skills to be able to solve problems that may come up during a typical workday. Employee will be analyzing and synthesizing data and making decisions that affect the project on a regular basis.

· Excellent client-facing and internal communication skills.

· Excellent written and verbal communication and presentation skills.

· Solid organizational skills including attention to detail and multi-tasking.

· Strong working knowledge of Microsoft Office.

Responsibilities:

· Coordinate internal & client resources and third parties/vendors for the flawless execution of projects.

· Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. Ensure that all projects are delivered on time, on budget, and within scope. Must be able to manage ‘scope creep.’

· Inform leadership of issues, risks, and variations. Report and escalate to management as needed.

· Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

· Ensure resource availability and allocation based on project scope and staffing assumptions.

· Develop a detailed project plan to monitor and track progress.

· Develop client deliverables, with input from senior project team members. Synthesize data, tell a logical and compelling story via PowerPoint.

· Develop meeting materials (i.e., agenda, supporting materials, and minutes) with input from senior project team members.

· Participate in the business development process by identifying potential opportunities and assisting with the drafting of proposals and Statements of Work (SOWs).

· Measure project performance using appropriate tools and techniques.

· Successfully manage the relationship with the client and all stakeholders.

· Establish and maintain relationships with third parties/vendors.

· Create and maintain comprehensive project documentation.

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